Car rental terms and conditions
Settlement of Consumer Disputes
In accordance with Ordinance No. 2015-1033 of August 20, 2015, its implementing decree No. 2015-1382 of October 30, 2015, articles L.611 to L.616 and R612 to R616 of the French Consumer Code, the customer consumer, subject to Article L.152-2 of the French Consumer Code, has the option of submitting a request for an amicable settlement by mediation within a period of less than one year from their written complaint to the professional.
This institution has designated SAS Mediation Solution as the consumer mediation entity through the signing of an agreement registered under number CS000440/1909.
To get a hold of the mediator, the consumer must submit their request:
In writing to: Mrs. Eliane SIMON, mediator Sas Mediation Solution 222 chemin de la bergerie 01800 Saint Jean de Niost Tel. +590 04 82 53 93 06
By email to: firstname.lastname@example.org
l'annulation par le client à plus de 30 jours de la date de début de réservation ouvre droit à remboursement total moins 30€ de frais de dossier
l'annulation à moins de 30 jours de la date de début de location ouvre droit exclusivement à un avoir sur location valable 1 an maximum selon la disponibilité en véhicules aux dates souhaitées par le client.
l'annulation par obligation consécutive à une catastrophe naturelle ou similaire donne droit à un avoir sans limitation de durée dans la limite des dates disponibles
la restitution du véhicule avant la date de retour prévue sur le contrat ouvre droit uniquement à un avoir sur prochaine location valable 1 an. aucun remboursement ne pourra être exigé.
- By completing the online form entitled "Get a hold of the mediator" on the website https://www.sasmediationsolution-conso.fr
Whatever the means of referral used, the request must contain:
- The postal, telephone, and electronic coordinates of the consumer,
- The name and address of the professional concerned,
- A brief statement of the facts,
- The proof of the preliminary steps undertaken with the professional
REV'CAR RENTAL leases to the client whose signature appears on the front of the passenger vehicle or utility vehicle identified on the back. This contract is subject to the general conditions below and the special conditions on the front which the lessee acknowledges having read and accepts.
Article 1 Pick-up, Custody, and Return of the Vehicle
The lessee acknowledges having received the vehicle in good working order with the equipment, accessories, and documents (insurance certificate, copy of the car registration document). The lessee has only legal custody of the vehicle until its return to the renter. A vehicle not returned at the end of the contract will be considered as having been embezzled leading to legal proceedings and forfeiture of the benefit of the insurance. The price of the rental is owed at the return of the vehicle, keys, and movement documents at the place agreed to in the rental contract. In the absence of restitution of one of the elements, the lessee will have to continue to pay the rent of the vehicle until the issue of a certificate of loss as well as reimburse the costs of issuing the duplicate. The vehicle must be returned during the opening hours of the agency and within the time limit per hour of 24 hours for the calculation of the rate. Finally, only the return of the vehicle by the lessee will end the rental with all its conditions.
Use of the Vehicle
The rental of the vehicle is granted to the sole signatory of this contract who undertakes not to let the vehicle be driven by anyone other than those mentioned on the contract and remains responsible for the vehicle jointly with the driver. The driver of the vehicle must be the holder of the driver's license for at least 1 year at the time of the rental.
The lessee undertakes not to use the vehicle for illicit purposes and not to take it out of the department of GUADELOUPE WITHOUT AUTHORIZATION FROM THE RENTAL AGENCY. The vehicle must not be used outside motorized roads, for transport against payment, for learning to drive, for car competitions, or by anyone under the influence of alcohol or narcotics.
The lessee is informed that any false statement relating to their driving license and/or their age entails the loss of insurance benefits. The vehicle may be used only for its intended purpose and may not be used in overload, with more passengers than indicated on the registration card, to propel or tow any other vehicle in tow, or to transport dangerous goods. All advertising is prohibited on the vehicle unless approved by the rental agency.
The vehicle is insured only for the duration of the rental included in the rental contract for civil liability, fire insurance excluding the personal effects of the lessee, theft (only with delivery of keys to the lessee in case of theft of the vehicle resulting in the payment of the corresponding deductible), in the case of non-return of the keys, the deductible is multiplied by two. The windshield of the front windshield is insured without deductible. The breakage of a side window and hatchback shall lead to the payment of the deductible.
The deductible is charged to the lessee only in the case of an accident, violation, or negligence that is solely the fault of the lessee. In the case of a division of responsibilities decided by the insurance or the police force, the deductible is invoiced at 50%.
Punctures are the responsibility of the lessee as well as the deterioration of the tires which will be invoiced at the value of the new replacement(s).
The expenses of repair and repatriation are the responsibility of the lessee in case of negligence, fault, and abandonment of the vehicle.
The lessee cannot repair the damages caused on the rental vehicle themselves. In case of an accident that is solely the fault of the lessee, no refund can be claimed on the remaining days of rental paid and no exchange of vehicle may be required by the lessee. Any accident must lead to the writing of an amicable or police report. The latter must be filed within 48 hours with the rental agency. A report that is poorly completed and refused by the insurance shall lead to the payment of the deductible.
The supply of fuel is the responsibility of the lessee who must return the vehicle with its initial fuel level. Failure to comply with this obligation will result in the payment of the package indicated in the agency as well as the cost of filling. The lessee is responsible for the fines and tickets recorded in the slot of the rental dates included in the contract.
The payment of the rental is made in full at the return of the vehicle or when booking when the rental is less than or equal to 31 days. Beyond this period, payment is made in advance at the beginning of each monthly period.
The mileage is unlimited.
Cleaning the vehicle is not mandatory. A flat rate corresponding to the degree of mess and mentioned in the agency will be invoiced to the lessee.
Cigarette burns are invoiced up to the replacement of the damaged item.
No touch up painting or part replacement can be done by the lessee on the vehicle.
In the case of a long-term rental (more than 31 days), the lessee becomes responsible for the state of wear of the tires, the wear of the mechanical parts, and the maintenance of the mechanical parts (oil, water, air levels, which must be reported to an agency for control and maintenance).